DEFENDERS OF WILDLIFE
JOB TITLE: Enterprise Infrastructure Administrator
DIVISION/SITE: Headquarters, Washington DC
DEPARTMENT: Information Systems
REPORTS TO: Director, Information Technology
LAST REVISED: December 2019
The Enterprise Infrastructure Administrator assists the Director, Information Technology in aligning the Defenders of Wildlife’s technical infrastructure and applications with changing business needs. This position maintains the organization’s on-premise and cloud-hosted file servers, electronic mail system, web servers, DNS zone files, Active Directory Services, server virtualization, Storage Area Networks, field office technical infrastructure to include Cisco Meraki VPN routers and video conferencing hardware and provides technical support to Defenders of Wildlife staff at all levels.
This position also supports and maintains Defenders core software applications to include Microsoft Office365 (Word, Excel, Powerpoint, Outlook and Skype for Business), Adobe Creative Suite, Apple Macintosh platforms, Microsoft Dynamics SL, SharePoint microsites, and OneDrive Storage platforms. This position will also serve as a tier-2 escalation point for Help Desk issues.
Essential Duties and Responsibilities:
Manage and maintain:
Microsoft Office365 administration
Microsoft Windows servers
Spam and web filtering systems
Mobile devices to include Android and iOS platforms
Antivirus and antispyware systems
File backup systems
Storage area network (SAN) systems
Routers, switches, cabling and firewalls
UPS battery backup systems
Review and assess:
Monitor and respond to performance and security logs from critical IT systems
Computer security notices and vulnerability announcements affecting Defenders software and hardware
Perform critical IT support functions:
Respond in a timely manner to escalated help desk tickets
Remotely support field offices and staff
Perform image and file backups of system and user data; restore data and/or systems as needed
Regularly perform maintenance and apply required patches to vulnerable computer systems
Document changes to critical IT infrastructure
Provide technical training and assistance to employees as needed
Supervise contractors performing work on Defenders IT systems and verify the satisfactory completion of contractor assignments
Administer and troubleshoot Microsoft Multifactor Authentication
Perform other related duties as assigned
Bachelor’s degree (B.S./B.A.) or equivalent in computer science, information systems, or related discipline
Preferred Certification: MCSA, CNE
· 5+ years Windows Server 2003, 2008, or 2012 R2 administration
· 5+ years MS Exchange 2010, 2013 or Office 365 email administration
· Ghost Backup management
· Windows Server 2008/2012 R2 Terminal Server management
· VMWare ESX 4-6.5 and VSphere 6.5 management
· VPN or other secure remote access management
An equivalent combination of education and experience may be accepted as satisfying the qualification requirements
Strong written and verbal communications skills
Strong customer support skills
General office working conditions, the noise level in the work environment is usually quiet.
While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so.
All employees are required to satisfactorily perform the essential duties and responsibilities of their positions. The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
How to Apply:
Interested applicants please apply with a cover letter through our jobs portal at
Defenders of Wildlife is a national, non-profit membership organization dedicated to the protection of all native wild animals and plants in their natural communities. Our employees work in an environment that is inclusive and honors each of our unique perspectives and backgrounds. We believe that the conservation of biological diversity is best advanced by the contributions of people of diverse backgrounds, experiences, beliefs and cultures. We strive toward a collective goal of including all people in the conservation of our Nation’s wildlife and wild places.
Visit Our Values and Diversity page to learn more about who we are and how we operate.
It is the policy of Defenders of Wildlife to provide equal employment opportunity to all qualified individuals without regard to their race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, or any other characteristic protected by law, in all personnel actions.