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  • Enterprise Infrastructure Administrator

    • Employer: Defenders of Wildlife
      Location: Washington, DC
      Country: United States
      Last Date to Apply: 01/20/2020
      Open Until Filled: No



    JOB TITLE:   Enterprise Infrastructure Administrator

    GRADE: 25

    SALARY: 54,000-68,000

    FLSA:  Exempt

    DIVISION/SITE:  Headquarters, Washington DC

    DEPARTMENT:  Information Systems

    REPORTS TO:  Director, Information Technology

    LAST REVISED:  December 2019

    Basic Summary:

    The Enterprise Infrastructure Administrator assists the Director, Information Technology in aligning the Defenders of Wildlife’s technical infrastructure and applications with changing business needs.  This position maintains the organization’s on-premise and cloud-hosted file servers, electronic mail system, web servers, DNS zone files, Active Directory Services, server virtualization, Storage Area Networks, field office technical infrastructure to include Cisco Meraki VPN routers and video conferencing hardware and provides technical support to Defenders of Wildlife staff at all levels.


    This position also supports and maintains Defenders core software applications to include Microsoft Office365 (Word, Excel, Powerpoint, Outlook and Skype for Business), Adobe Creative Suite, Apple Macintosh platforms, Microsoft Dynamics SL, SharePoint microsites, and OneDrive Storage platforms. This position will also serve as a tier-2 escalation point for Help Desk issues.

    Essential Duties and Responsibilities:

    Manage and maintain: 

    Microsoft Office365 administration

    Microsoft Windows servers

    Spam and web filtering systems

    Mobile devices to include Android and iOS platforms

    Antivirus and antispyware systems

    File backup systems

    Storage area network (SAN) systems

    Routers, switches, cabling and firewalls

    UPS battery backup systems


    Review and assess:

    Monitor and respond to performance and security logs from critical IT systems

    Computer security notices and vulnerability announcements affecting Defenders software and hardware


    Perform critical IT support functions:

    Respond in a timely manner to escalated help desk tickets

    Remotely support field offices and staff

    Perform image and file backups of system and user data; restore data and/or systems as needed

    Regularly perform maintenance and apply required patches to vulnerable computer systems

    Document changes to critical IT infrastructure

    Provide technical training and assistance to employees as needed

    Supervise contractors performing work on Defenders IT systems and verify the satisfactory completion of contractor assignments

    Administer and troubleshoot Microsoft Multifactor Authentication

    Perform other related duties as assigned




    Bachelor’s degree (B.S./B.A.) or equivalent in computer science, information systems, or related discipline

    Preferred Certification: MCSA, CNE


    ·         5+ years Windows Server 2003, 2008, or 2012 R2 administration

    ·         5+ years MS Exchange 2010, 2013 or Office 365 email administration

    ·         Ghost Backup management

    ·         Windows Server 2008/2012 R2 Terminal Server management

    ·         VMWare ESX 4-6.5 and VSphere 6.5 management

    ·         VPN or other secure remote access management

    An equivalent combination of education and experience may be accepted as satisfying the qualification requirements



    Strong written and verbal communications skills  

    Strong customer support skills


    Work Expectations:

    Work Environment:

    General office working conditions, the noise level in the work environment is usually quiet.

    Physical Demands:

    While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so.

    All employees are required to satisfactorily perform the essential duties and responsibilities of their positions. The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    How to Apply:

    Interested applicants please apply with a cover letter through our jobs portal at


    About Defenders:

    Defenders of Wildlife is a national, non-profit membership organization dedicated to the protection of all native wild animals and plants in their natural communities. Our employees work in an environment that is inclusive and honors each of our unique perspectives and backgrounds. We believe that the conservation of biological diversity is best advanced by the contributions of people of diverse backgrounds, experiences, beliefs and cultures.  We strive toward a collective goal of including all people in the conservation of our Nation’s wildlife and wild places.

    Visit Our Values and Diversity page to learn more about who we are and how we operate.


    It is the policy of Defenders of Wildlife to provide equal employment opportunity to all qualified individuals without regard to their race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, or any other characteristic protected by law, in all personnel actions.



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