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  • Director of Information Technology

    • Employer: Defenders of Wildlife
      Location: Washington, DC
      Country: United States
      Last Date to Apply: No value
      Open Until Filled: Yes



    JOB TITLE:   Director of Information Technology

    GRADE: 29

    SALARY: Up to $105,000

    FLSA:  Exempt

    DIVISION/SITE:  Headquarters, Washington DC

    DEPARTMENT:  Operations

    REPORTS TO:  Senior Vice President, Operations

    LAST REVISED:  May 2019

    Basic Summary:

    Under the general direction of the SVP, Operations, the Director of Information Technology is responsible for planning, organizing and directing the information technology, communications and information services needs of the organization.  In addition, the incumbent is responsible for the management of staff, contractors, suppliers, and consultants who provide technical services and support to the organization in the headquarters office and field offices.

    The Director of Information Technology is responsible for the stability, performance and security of the networked systems and applications for all staff and consultants, including the field offices and remote staff, and headquarters staff on travel. Defenders has standardized its primary infrastructure around the Microsoft Office 365 cloud environment (Outlook/OneDrive/SharePoint/Skype, etc.). The Director will oversee the development and acquisition of new software and hardware as well as the modification and enhancement of existing systems and oversee support/maintenance on these systems.  They will also oversee staff responsible for tier 1 PC user support as well as the system engineering support functions for server applications, digital properties, network, and telecommunications systems.

    The Director may also be responsible for the research and development of recommendations to the SVP of the organization’s overall information systems business needs.  They serve as a strategic partner to ensure technical resources are deployed in support of the organization’s strategic plan and conservation priorities; supports the SVP in coordinating organization-wide information systems planning; and ensures that mid- to long-term plans are prioritized and consistent with resource constraints. 

    Essential Duties and Responsibilities:

    ·         Information Technology Leadership

    o   Hands on technical manager helps the IT team trouble shoot wide ranging technology issues and provide clear direction on solutions.

    o   Oversee user account management; activation and close out procedures.

    o   Provide technical assistance to staff members. Provide training as needed for all users to ensure the productive use of existing and new systems.

    o   Manage disaster recovery/business continuity planning for DOW data and IT properties; develop and maintain routine backup and recovery test plans. Oversee vendors performing specialized technical tasks.

    o   Develop and ensure the integrity of the IT infrastructure and architecture through a thorough review of requests for hardware and software.   With SVP, make decisions regarding outsourcing vs. in-house provisioning of IT services and skills; make other recommendations, as appropriate, on alternative system options. The Director will be responsible for guiding an RFP process to upgrade the corporate telecommunications infrastructure during FY2020.

    o   Evaluate software and makes recommendations to ensure compatibility and effectiveness.

    ·         Organization Leadership and Support

    o   Establish and maintain written policies and procedures for the acquisition, development, and implementation of new systems and the modification of existing systems.

    o   Establish organization-wide standards for hardware, software, and local area networks.

    o   Oversee networking, hardware and software deployments necessary to support Field Office work and seamless connectivity with headquarters.

    o   Establish and maintain “general use” policies for staff.

    o   Ensure software development projects are delivered on schedule and within budget and organizational and technical requirements.

    o   Ensure overall coordination and collaboration for all departments of the organization and field offices for any new systems planning or governance issues

    o   Oversee the operations of organization-wide computer systems and business applications, ensuring adequate security for the organization’s critical databases. 

    o   With SVP, work to establish strategic relationships with key IT suppliers, consultants, and colleague organizations.

    o   Collaborate with the Director, Center for Conservation Innovation to ensure capacity, infrastructure and security necessary to support the Center’s technical needs. 

    ·         Staff and Process Management:

    o   Leads the development of the annual IT capital and operating budgets and manages these budget resources throughout the year.  

    o   Ensures communication of duties and responsibilities to direct reports and monitor performance. Provide regular coaching and counseling. Identify training needs.

    o   Develops short- and long-range operating objectives, any organizational structure changes or new staffing requirements.

    o   Assist staff in managing competing priorities.

    o   Perform all other related duties as assigned.



    ·         Bachelor’s (B.A./B.S.) degree or equivalent in information systems, computer sciences, mathematics, business, or related discipline.

    ·         MCSE Certification preferred


    ·         7-10+ years of progressively responsible broad IT management experience, with specific experience managing a dynamic staff in a non-profit organization a plus. 

    ·         Demonstrated management experience supporting technical staff. 

    ·         Demonstrated experience in managing all aspects of technology, including infrastructure support, software development, telecommunications, system maintenance, and Web services.  

    ·         Demonstrated experience with Microsoft LAN/VLAN, PCs, Apple and Unix system administration. 

    ·         Track record of successfully conceptualizing, launching and delivering multiple projects on time and within budget. 


    ·         Proficient with TCP/IP network administration, management of Internet information services as well as Internet security issues.

    ·         Requires varying familiarity with these programs, devices or similar enterprise wide managed services packages or office tools: 

    o   Strong Network management skills.

    o   Strong MS Windows active directory skills.

    o   Proficiency with VMware, EMC SANs and Dell blade systems.

    o   Proficiency with DNS

    o   Experience with Web Hosting services, vendors

    o   Experience with Backup Exec

    o   Familiarity with Apache and Linux.

    o   Familiarity with CISCO VoIP systems.

    ·         Strong business orientation and acumen, demonstrated ability to use IT to solve business issues while also managing costs and risks. 

    ·         Dedication to a customer service orientation, demonstrated ability to listen to customer needs and gather critical business requirements to propose meaningful IT business solutions.

    ·         Strong analytical and project management skills; must be able to develop program plans.

    ·         Demonstrated ability to work independently and under pressure, with the ability to prioritize tasks to meet project deadlines.  

    ·         Ability to communicate with and understand the needs of non-technical internal clients.

    ·         Ability to create and manage documented processes and procedures.

    Work Expectations:

    Work Environment:

    General office working conditions, the noise level in the work environment is usually quiet.

    Physical Demands:

    While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so.

    All employees are required to satisfactorily perform the essential duties and responsibilities of their positions. The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    How to Apply:

    Interested applicants please apply with a cover letter through our indeed jobs portal at http://www.defenders.org/jobs

    About Defenders:

    Defenders of Wildlife is a national, non-profit membership organization dedicated to the protection of all native wild animals and plants in their natural communities. Our employees work in an environment that is inclusive and honors each of our unique perspectives and backgrounds. We believe that the conservation of biological diversity is best advanced by the contributions of people of diverse backgrounds, experiences, beliefs and cultures.  We strive toward a collective goal of including all people in the conservation of our Nation’s wildlife and wild places.

    Visit Our Values and Diversity page to learn more about who we are and how we operate.


    It is the policy of Defenders of Wildlife to provide equal employment opportunity to all qualified individuals without regard to their race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law, in all personnel actions.




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