Please access this link for the full job description and information on how to apply: Birds-of-the-World-Program-Aide
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Cornell Lab of Ornithology (the Cornell Lab) is a globally renowned nonprofit institution that advances research, education, citizen science, and conservation to improve the understanding and protection of birds and biodiversity. A vibrant unit within Cornell University’s College of Agriculture and Life Sciences, the Cornell Lab has 12 interdisciplinary programs directed by full-time faculty and staff. The Lab is committed to fostering a healthy workplace that values diverse perspectives and backgrounds. The Lab welcomes staff who are still learning in their careers and who are motivated to take on new challenges.
Birds of the World (BOW) is the Cornell Lab’s signature scientific publication and the largest, most comprehensive avian database in the world. It features 10,700+ scholarly accounts on bird species, 249 overviews of avian families, hundreds of thousands of multimedia assets, and dynamic bird distribution data from eBird, the world’s largest citizen science database. Based in the Biodiversity Studies and Higher Education program, The Birds of the World Program Aide plays a key role in providing and maintaining access to BOW to these stakeholders while supporting their use and enjoyment of this special resource. The Program Aide will work within a dynamic team including the Project Lead, Science Editors, Sales and Marketing Manager, and the Cornell Lab’s Business Services Center.
The primary duties are:
Support the BOW team in facilitating worldwide access to BOW to all stakeholder groups; includes onboarding new users, ensuring their access, enabling timely subscription payments, and providing exceptional user support.
Support BOW staff in program coordination and implementation, and in our outreach and education initiatives; includes updating website and social media accounts, coordinating participant surveys, providing contract support, performing data entry and verification, and/or coordinating team travel and the logistics of workshops and conferences for staff and stakeholders.
Associate degree in marketing, communication, business, library sciences, or related disciplines, or 2 to 4 years of equivalent work experience in an academic library, scholarly publishing, or conservation environment or or equivalent combination
Excellent customer service skills and demonstrated ability to communicate with a broad range of people (both internal and external).
Must be able to work independently.
Flexible and open to change, focused and driven.
Ability to work well with others while creating a high-quality and respectful work environment.
Must have fine attention to detail and be comfortable managing data.
Must have ability to work collaboratively to set priorities and manage projects effectively under clear timelines.
Must have demonstrated ability for working collaboratively and inclusively.
Proven ability to work in a team environment where cooperation between colleagues and flexibility to different styles and approaches is required.
Demonstrated customer and stakeholder support skills, including a commitment to work constructively and respectfully with stakeholders worldwide representing highly diverse identities, backgrounds, nationalities, and cultures.
Writes clearly and communicates well verbally, with a strongly positive approach.
Facility with software such as Microsoft Excel, Microsoft Word, CRMs, eCommerce systems, customer support desks, Email Marketing software, or the willingness to learn.
Pays fine attention to detail and is comfortable managing numbers and data.
Responds favorably to performing routine tasks with a high degree of reliability, and similarly to one-time responsibilities as they arise.
BA/BS in marketing, communication, business, library sciences, or related disciplines, or 1-3 years equivalent work experience in an academic library, scholarly publishing, or conservation environment.
Experience in working effectively within non-governmental organizations (NGOs), not-for-profit organizations, and/or academic stakeholder communities.
Interest in birds, related areas of the life-sciences, and/or conservation, as aligned with what BOW offers to its stakeholders, and in concert with the broader mission of the Cornell Lab of Ornithology.
Previous work experience with digital publications, subscription services, or e-commerce.
Familiarity with basic accounting; multilingualism; basic graphic design experience; marketing; or bird education.
This is a full time, continuous position.
Visa Sponsorship is not available for this position.
Relocation assistance will not be provided for this position.
Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.